We offer exchange options under the following conditions:
1. Eligibility
- Exchange requests must be raised within 10 Days of delivery
- Product must be unused, unwashed, and in original packaging
2. Valid Reasons for Exchange
- Size issues
- Defective product
- Incorrect product received
3. Process
- Customers must contact us with order details and images
- Once approved, we will guide you through the exchange process
4. Shipping
- Customers may be required to bear shipping charges for exchanges
5. Customized Products
Customized dresses are not eligible for exchange unless there is a manufacturing defect.
6. Approval Rights
Tianvibes reserves the right to approve or reject exchange requests after inspection.