At Tianvibes, we ensure a smooth and reliable delivery experience for all our customers.
1. Order Processing Time
- All orders are processed within 3–4 business days.
- Customized orders are processed as per the timeline provided at the time of order confirmation.
- Orders are not processed on Sundays or public holidays.
2. Shipping Time
- Standard delivery within India: 5–7 business days after dispatch.
- Delivery timelines may vary depending on your location and courier services.
3. Shipping Charges
- Shipping charges (if applicable) will be calculated at checkout.
- Free shipping may be available on selected offers or orders.
4. Order Tracking
- Tracking details will be shared via SMS or email once the order is dispatched.
5. Delivery Delays
- Delays may occur due to unforeseen circumstances such as logistics issues, weather, or high demand.
- Tianvibes is not responsible for delays caused by courier partners.
6. Incorrect Address
- Customers are requested to provide accurate shipping details.
- We are not responsible for deliveries made to incorrect addresses provided by the customer.
7. Failed Delivery Attempts
- In case of failed delivery due to customer unavailability, re-delivery may be attempted or additional charges may apply.
8. Damaged Package
- If the package is received in a damaged or tampered condition, please refuse delivery and contact us immediately.
9. Contact Us
For any shipping-related queries, contact us at: info@tianvibes.com